I would like to take a few minutes to personally thank you and the staff at ATG for the outstanding training provided by ATG to our diagnostic technicians. The success of the advanced training classes has absolutely exceeded the results we expected. Having personally attended several ATG evening classes and receiving results from numerous Firestone technicians throughout the Western States, who also have attended various ATG classes, the value of advanced technical training was never clearer to me. This experience resulted in the development and implementation by ATG of five focused diagnostic workshops, to be conducted throughout the Western Zone, specifically for Firestone Diagnostic Technicians. This custom training program was implemented in May 2004 and includes scanner, electrical, OBD II, DIS/fuel injection and advance A/C diagnostics. The ’04 success has resulted in continuing the program through ’05 and beyond. To date 53 individual workshops have been held, training almost 1,000 technicians. Also, we continue to use the ATG provided evening classes to “fine tune” and up-date techs. And with over 150 techs attending these classes, our technician’s diagnostic skills and confidence continues to improve. Customer satisfaction and Technician success go hand in hand. The training provided to our techs by ATG has provided a path to success for our diagnostic technician which has, in turn, increased customer satisfaction. Fixed right, on time, every time, as well as greatly reduced diagnostic time is the results of this partnership in training. Again, thank you. And I look forward to a long and productive partnership with ATG. - Doyle D (5 star review found on ATG Training)

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