* This webinar includes a downloadable PDF to follow along during the webinar. The PDF will be sent out via email on Monday, October 24th.
IMPORTANT: When you complete your purchase, the confirmation email for the webinar is sent to the attendee that was enrolled. Please have them check all spam, junk and promotion folders. It is best to use a personal email address as company addresses are very restrictive and may prohibit receipt of the webinar emails. If you have any issues, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
| Dates | Wednesday, October 26 - Thursday, October 27 Add to Calendar |
| Time | 5:30pm to 7pm Each Evening - Pacific Time |
| Place | Wherever you are at!
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| Instructor | Bryan Perrin & Rick Kelley |
| Contact | Heather Lezon (800) 233-3182 Ext. 325 |
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Description
What this webinar is about...
Service Writer Webinar – Selling Diagnostics & Managing Expectations
This webinar tackles one of the toughest issues in almost every shop: communication between writers, customers, and technicians. Translating technician recommendations into sales opportunities sounds like a technical job, but it’s more about managing the expectations, demonstrating value, and having clear boundaries between diagnostics and repairs. The webinar includes many examples and cases that demonstrate how a less adversarial relationship is a win for everyone involved, including your external customers (buyers) as well as your internal customers (technicians).
PLEASE NOTE: All webinar related sales are final. No refunds or exchanges.
