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Service Writer: Selling Diagnostics & Managing Expectations

SKU: 220209BTW
$50.00

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DatesWednesday, February 9 - Thursday, February 10 Add to Calendar
Time5:30pm to 7pm Each Evening - Pacific Time
PlaceWherever you are at!

InstructorBryan Perrin & Tim Flannery
ContactHeather Lezon (800) 233-3182 Ext. 325

Download Enrollment Form NOTE: Complete enrollment form and fax to (858) 486-8530

Description

What this webinar is about...

This webinar tackles one of the toughest issues in almost every shop: communication between writers, customers, and technicians. Translating technician recommendations into sales opportunities sounds like a technical job, but it’s more about managing the expectations, demonstrating value, and having clear boundaries between diagnostics and repairs. The webinar includes many examples and cases that demonstrate how a less adversarial relationship is a win for everyone involved, including your external customers (buyers) as well as your internal customers (technicians).

PLEASE NOTE: All webinar related sales are final. No refunds or exchanges.

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